I helped Airbnb double its revenue since 2019. I started consulting at Airbnb pre-IPO, invested in it during the pandemic, and now help it succeed as a public company. My impact spans functions and geographies.
In that time, we launched new business ventures, optimized operations, and created delightful customer experiences. As a result, Accenture is now Airbnb’s top consultancy by spend.
Select Airbnb Case Studies
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ENTERED THE $9B CORPORATE EVENTS MARKET TO DIVERSIFY REVENUE
Market Entry Strategy
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SEGMENTED 4M HOSTS GLOBALLY TO ENGAGE THEM IN MORE PERSONAL WAYS
Strategic Segmentation
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STREAMLINED MARKETING AND BECAME INTERBRAND’S FASTEST GROWING BRAND
Digital Marketing Optimization
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GENERATED 9K LEADS OF BESPOKE TOUR OPERATORS TO HOST EXPERIENCES
B2B Lead Generation
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TRANSFORMED THE CUSTOMER SUPPORT EXPERIENCE AND SAVED AN ESTIMATED $5M
Personalized Support Content
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HYPER-PERSONALIZED CONTENT ACROSS AIRBNB'S WEB AND MOBILE APPS
Product Design